RETURN & EXCHANGE POLICIES
Last Updated: 1/4/23. These policies complement and incorporate by reference the UltraBLU Conditions of Use.
FREE 30 DAY RETURNS
Return shipping from anywhere in the United States is always FREE. If you are not 100% satisfied with your purchase from UltraBLU, you can return your qualifying item(s) for a full refund within 30 days of purchase. Items indicated as Final Sale merchandise are sold as-is and does not qualify for returns. Returns must be unopened with the original packaging; returned merchandise that does not satisfy these requirements may not qualify for a refund. UltraBLU offers a number of easy return options, as well as UPS Pickups and more (subject to availability). Learn about all Return Options here.
Click here to start your easy self-service return. If you have received defective, damaged or incorrect merchandise, please contact us.
Please note that it typically takes about 5-10 business days for your return to arrive at our fulfillment center and be processed for refund. Once we receive your qualifying return and approve your refund, UltraBLU will credit your original method of payment. Depending on your financial institution, please allow an additional 2–10 business days for the refund credit to post to your bank or credit card account.
ORDER CANCELLATION
If we haven’t shipped out your UltraBLU device yet, we’re happy to help with your order (cancellations, modifications, etc.). Just drop us an email at hello@getultrablu.com and we’ll handle it.
Questions? Contact us – the UltraBLU Customer Loyalty Team is available 24 hours a day, 365 days a year!
Contact Information