Frequently
Asked
Questions
General FAQ
A: UV-C technology is a type of ultraviolet (UV) light that is used to kill bacteria, viruses, and other microorganisms. It is most commonly used in water and air purification systems to eliminate contaminants.
A: UltraBLU's UV-C technology can be used to disinfect common household items such as but not limited to; mobile devices, laptops, PC's, toothbrushes, door handles, airplane trays, door handles, utensils, surfaces, and more. Safe on skin.
A: UV-C technology works by emitting ultraviolet light at a wavelength of 253.7 nanometers. This wavelength of light is known as germicidal light, and is able to penetrate the cell walls of microorganisms, disrupting their DNA and rendering them unable to reproduce. This process is known as UV disinfection.
A: We are sorry that you were not able to complete your order. The selection on GetUltraBLU.com is live and reflects what is in stock at that moment. Placing an item in your shopping cart does not guarantee your right to purchase that item. Until you have completed the checkout process, another customer may purchase the item even if it is in your cart. If that happens, you will receive a message on the shopping cart page informing you that the item is no longer available and that you should remove it from your cart.
• On any product page, scroll down and on the left-hand part of the screen, underneath the ‘Customer Feedback section’, you will see a button titled ‘Write a review of this product’.
• Once you click on that button you will see an image of the product, a text box, a rating section, and three sections on how the product fits your needs. Please fill in as much information as you’d like. You can also insert your name.
• Then, click on the orange ‘Submit your Review’ button.
• Once you’ve submitted your review, it may take up to 5 business days for it to appear on the site.
• Please visit our Review Guidelines and Terms of Use to review the legal terms and conditions concerning your submission of reviews.
A: An "UltraBLU Verified Purchase" review means we've verified that the person writing the review purchased the product at UltraBLU. Reviews that are not marked "UltraBLU Verified Purchase" are valuable as well, but we can't confirm that the product was purchased at UltraBLU.
A: You can find a link to your return label in the return confirmation email you received, or you can retrieve your return label by logging in to your getultrablu.com account. Just click here to log in to your getultrablu.com account. Go to the order that contains the item you are returning, click “Show More” and then you will see an option to “Print Return Label” next to the item you are returning.
Answer: Yes, UltraBLŪ uses MagSafe technology and will charge your iPhone, Android and Google phones wirelessly. iPhone’s that are 8 and beyond have MagSafe with a strong magnetic force that allows for a strong attachment to phone.
A: UV-C technology is an effective and efficient way to kill germs, mold and other bacteria, making it a safe and economical alternative to chemical disinfectants. It is also non-toxic and leaves no residue, making it an environmentally friendly option.
A: It typically takes about 5-10 business days for your return to arrive at our fulfillment center and be processed for refund. Once we receive your qualifying return and approve your refund, UltraBLU will credit your original method of payment. Depending on your financial institution, please allow an additional 2–10 business days for the credit to post to your bank or credit card account.
A: No, our return labels do not cover the price for international returns. To use our return labels, you must send your return from the United States.
A: You are welcome to update your e-mail address by logging in to your account online. The best way to do this is to take the following steps:
• Visit the website and click on "My Account" in the upper right-hand corner of the page.
• Log in to your account by typing your previous e-mail address and password.
• Once logged in, click on "Edit Profile" towards the right-hand side of the page.
• Type your new e-mail address on lines 3 and 4.
• Verify your "Current password" at the bottom.
• Click "Update Now."
• Your e-mail will be updated.
A: We are sorry that you were not able to complete your order. The selection on GetUltraBLU.com is live and reflects what is in stock at that moment. Placing an item in your shopping cart does not guarantee your right to purchase that item. Until you have completed the checkout process, another customer may purchase the item even if it is in your cart. If that happens, you will receive a message on the shopping cart page informing you that the item is no longer available and that you should remove it from your cart.
Payment Information FAQ
For the billing information
Enter your street address on Address Line 1. Enter your City, County or Province, and Postal Code on Address Line 2. Enter your Country for the city. Enter AA for the state. Enter 11111 for the zip code.
For the shipping information
Please enter the correct information in the appropriate field.
Orders placed with the use of an International Credit Card may take up to 72 hours to finalize prior to shipping. We apologize for any inconvenience this may cause.
A: GetUltraBLU.com currently accepts Visa, MasterCard, Discover, American Express, PayPal, Apple Pay, and Amazon Pay for all orders.
A: Any pre-paid gift card with a Visa, Mastercard, American Express, or Discover logo / insignia on it will be processed like an actual credit / debit card and only one credit card can be used per order. If a single pre-gift card does not cover the total of your order, we suggest using the balance on any of the above payment types. Also, some card may not be eligible for online purchases. Please refer to the company that issued the card for more details.
A: No. At this time GetUltraBLU.com does not accept Cashier's Checks or Money Orders.
A: If the billing information you provided does not match what your bank has on file (including address and telephone number), your order may be delayed.
We all love sending gifts to others and ourselves as much as we love receiving them. However, if you are shipping to an address other than your billing address, your order may be delayed.
Amazon Pay FAQ
A: Amazon Pay is a service that allows Amazon customers to use the payment information already stored in their Amazon account to pay for goods and services on other sites. You can use Amazon Pay wherever you see it - whether that is clicking the Amazon Pay button when checking out on your favorite online stores, managing your payment methods in your account on Amazon.com or using Amazon Pay on Alexa. There are no additional sign-ups or sign-ins. Your transactions are safe and secure, and everything can be tracked in your Amazon account.
A: Apple Pay is a service that allows customers with an apple account us the payment information already stored in their Apple Account to pay for goods and service on other sites. You can use Apple Pay wherever you see it - whether that is clicking the Apple Pay button when checking out on your favorite online stores. There are no additional sign-ups or sign-ins. Your transactions are safe and secure, and everything can be tracked in your Apple account.
A: If you have an Amazon account, you are ready to start using Amazon Pay wherever you see the Amazon Pay button. No additional registration is necessary, which means you don’t need to create a new account or remember old passwords. Amazon Pay simply uses the information and payment methods stored in your Amazon account. That also includes your address book, so you’ll always have Mom’s address handy to send her a gift no matter where you shop.
