SHIPPING, RETURN & EXCHANGE POLICIES
Last Updated: 1/4/23. These policies complement and incorporate by reference the UltraBLU Conditions of Use.
UltraBLU provides FREE standard shipping on orders of two products or more to the US.
SHIPPING DESTINATIONS & SPEEDS
UltraBLU ships anywhere in the United States, and to all US territories and military APO/FPO addresses.
Just because shipping is free, doesn't mean it should take a long time. At check out, you will typically see multiple shipping options with estimated delivery dates, so you can pick the option that works best for you. Expedited shipping also is not available for shipments outside the continental United States; please allow additional time for your order to arrive to these locations. Orders to P.O. boxes, US territories or military APO/FPO addresses will ship via United States Postal Service (USPS). All delivery dates are subject to order cut-off times or carrier delays.
FREE 30 DAY RETURNS
Return shipping from anywhere in the United States is always FREE. If you are not 100% satisfied with your purchase from UltraBLU, you can return your qualifying item(s) for a full refund within 30 days of purchase. Items indicated as Final Sale merchandise are sold as-is and does not qualify for returns. Returns must be unopened with the original packaging; returned merchandise that does not satisfy these requirements may not qualify for a refund. UltraBLU offers a number of easy return options, as well as UPS Pickups and more (subject to availability).
If you have received defective, damaged or incorrect merchandise, please contact us.
Please note that it typically takes about 5-10 business days for your return to arrive at our fulfillment center and be processed for refund. Once we receive your qualifying return and approve your refund, UltraBLU will credit your original method of payment. Depending on your financial institution, please allow an additional 2–10 business days for the refund credit to post to your bank or credit card account.
If we haven’t shipped out your UltraBLU device yet, we’re happy to help with your order (cancellations, modifications, etc.). Just drop us an email at firstname.lastname@example.org and we’ll handle it.
Questions? Contact us – the UltraBLU Customer Loyalty Team is available 24 hours a day, 365 days a year!